Terms of Use

Hope Street Catering: Terms and Conditions

ABN: 76 409 721 192

By placing an order with Hope Street Catering ("we", "us", "our"), you agree to the

following terms and conditions.

 

1. Ordering and Delivery

1.1 Catering is available for pickup or delivery seven days a week, between 7:00am and 3:00pm. For requests outside these hours, please contact us by email.

1.2 We require a minimum of 48 hours' notice for all orders.

1.3 We aim to deliver at your selected time. However, occasional delays can occur, and we appreciate your understanding.

2. Minimum Orders and Delivery Fees

2.1 Minimum order values (excluding delivery fee):

• Monday to Friday: $150
• Saturday and Sunday: $350

2.2 A delivery fee of $30 applies to all orders.

3. Payment

3.1 We accept the following payment methods:

• Credit card
• Direct debit
• Invoice issued on the event date, payable within 7 days

3.2 All prices include GST unless stated otherwise.

3.3 Prices are subject to change.

4. Changes and Cancellations

4.1 Cancellations must be made in writing, at least 36 hours before your scheduled delivery time, by email to [email protected].

4.2 If an order is cancelled less than 36 hours before the scheduled delivery time, cancellation charges will apply. Depending on the circumstances, this may be a percentage of the invoice or the full order amount, particularly where food production or labour scheduling costs have already been incurred.

5. Dietary Requirements and Allergens

5.1 We can accommodate dietary requirements with prior notice. Please tell us about any requirements when placing your order.

5.2 Our food may contain, or come into contact with, common allergens including dairy, eggs, sesame, gluten, wheat, soybeans, tree nuts, peanuts, fish and shellfish.

While we take precautions, we cannot guarantee a completely allergen-free environment. Please take this into account when making special dietary requests.

6. Circumstances Beyond Our Control (Force Majeure)

Hope Street Catering is not liable for any failure or delay in performing its obligations where that failure or delay results from circumstances beyond our reasonable

control. These include, but are not limited to, natural disasters, government restrictions and power failures.

7. Governing Law

These terms and conditions are governed by the laws of Queensland, Australia.